24 Hour Emergency Numbers - Semmes: 251.649.4316 Citronelle: 251.866.2365





South Alabama Utilities is proud to inform our customers about the option to go green and receive statements by e-bill.  Click here to signup or visit the Customer Service Billing page to view your statements.  You will receive an email each month to notify you that your statement is ready to view, print, and pay. If you select the option to pay online you will be redirected to the SpeedPay website. Note: If you decide to opt out of e-billing, you will need to visit your profile page on the e-billing site or call 251-866-2365.

  • South Alabama Utilities continues to work on our website for ways to keep our customers informed, provide billing information and to be able to handle some business on line.
  • South Alabama Utilities Board of Directors meet on the second and fourth Wednesday of each month at 1:00 P.M. at the Citronelle Office located at 8100 Joy Street, Citronelle, Alabama 36522, except on holidays. 
  • If you would like to attend the board meeting, please call Shirley Denmark at 251-866-2365 ext. 113 to be put on the agenda and why you would like to meet with the board.
  • Call the office if you would like to know the water, sewer and gas rates.
  • Customer must be present to have utility services turned on.
  • Effective July 1, 2015 South Alabama Utilities will no longer mail out second notices to customers that have past due accounts.


To All Concerned,

South Alabama Utilities would like to make public notification of a Sanitary Sewage Overflow (SSO). SAU estimates the overflow to be in the range of 10,000 – 25,000 gallons into Puppy Creek. The problem (obstructed pipe) was corrected and normal flow resumed at 12:01 AM on November 13th, 2018.


South Alabama Utilities  24 Hour Emergency Numbers: 

Citronelle - 251-866-2365   

Semmes - 251-649-4316


South Alabama Utilities is strongly committed to protecting the privacy of its customers.  We are committed to keeping any information you submit to us safe, secure and private.


Copyright © 2012 South Alabama Utilities
Citronelle: 8100 Joy Street, P.O. Box 428 Citronelle, AL 36522 - (251) 866-2365
Semmes: 4800 McCrary Road, P.O. Box 319 Semmes, AL 36575 - (251) 649-4316