24 Hour Emergency Numbers - Semmes: 251.649.4316 Citronelle: 251.866.2365


South Alabama Utilities is proud to inform our customers about the option to go green and receive statements by e-bill.  Click here to signup or visit the Customer Service Billing page to view your statements.  You will receive an email each month to notify you that your statement is ready to view, print, and pay. If you select the option to pay online you will be redirected to the customer portal. Note: If you decide to opt out of e-billing, you will need to call 251-866-2365.

  • South Alabama Utilities continues to work on our website for ways to keep our customers informed, provide billing information and to be able to handle some business on line.
  • South Alabama Utilities Board of Directors meet on the second and fourth Wednesday of each month at 1:00 P.M. at the Citronelle Office located at 8100 Joy Street, Citronelle, Alabama 36522, except on holidays. 
  • If you would like to attend the board meeting, please call Paula Sullivan at 251-866-2365 ext. 124 to be put on the agenda and why you would like to meet with the board.
  • Call the office if you would like to know the water, sewer and gas rates.
  • Customer must be present to have utility services turned on.
  • Effective July 1, 2015 South Alabama Utilities will no longer mail out second notices to customers that have past due accounts.
  • Effective immediately any account that is in a past due status will be subject to be disconnected without further notice.  NO EXCEPTIONS .  Please pay your statement by the due date each month.
  • Effective August 5, 2019 the new hours are Monday - Thursday from 7:00 A.M. - 5:30 P.M.


South Alabama Utilities  24 Hour Emergency Numbers: 

Citronelle - 251-866-2365   

Semmes - 251-649-4316


South Alabama Utilities is strongly committed to protecting the privacy of its customers.  We are committed to keeping any information you submit to us safe, secure and private.


Copyright © 2012 South Alabama Utilities
Citronelle: 8100 Joy Street, P.O. Box 428 Citronelle, AL 36522 - (251) 866-2365
Semmes: 4800 McCrary Road, P.O. Box 809 Semmes, AL 36575 - (251) 649-4316