24 Hour Emergency Numbers - Semmes: 251.649.4316 Citronelle: 251.866.2365

Payment Options


South Alabama Utilities is proud to inform our customers about the option to go green and receive statements by e-bill.  Click here to signup or visit the Customer Service Billing page to view your statements.  You will receive an email each month to notify you that your statement is ready to view, print, and pay. If you select the option to pay online you will be redirected to the SpeedPay website. Note: If you decide to opt out of e-billing, you will need to visit your profile page on the e-billing site or call 251-866-2365.

Bank Draft

What is South Alabama Utilities' Bank Draft Plan?

South Alabama Utilities' Bank Draft Plan makes it easier for the customer to pay their utility bill by deducting your bill directly from your checking account. The bill will be sent to your house and will tell you how much money is going to be drafted and the date that it will be drafted. It usually takes about two months for this to get converted over to bank draft, your statement will be marked “Paid By Bank Draft” when it has been converted over.

How do I start bank draft on my account?

All you have to do is fill out the authorization form with your utility account number, date and sign form; you must attach a voided or cancelled check along with the form. Make sure the name on the check is the same as the name on the utility account you have with us. Send form along with voided check to: P.O. Box 428 Citronelle, AL 36522 or P.O. Box 319 Semmes, AL 36575.

(251) 866-2365 (Citronelle)
(251) 649-4316 (Semmes)

Click here to download the Bank Draft Form (Requires Adobe Reader)



Dear Customer,

South Alabama Utilities has new services available for our customers. You called and we heard your request for easier payment options. South Alabama Utilities hopes that these new services will make paying your utility bills more convenient.

We now offer Western Union® Speedpay®. Sending payment for your utility bill has just been made easier thanks to Western Union® Speedpay® - a convenient payment service that allows you to pay your bill instantly over the phone or internet for a small Western Union fee of $3.95. The service allows you to pay with your MasterCard, Visa, Discover cards, electronic check, or debit card. You can send a payment 24 hours a day 7 days a week, 365 days of the year from any convenient location, such as your home or office.

Also, we understand the importance of keeping confidential information confidential, at Western Union Speedpay, security is a top priority.




Western Union® Speedpay®:
Simple, Fast, and Designed With You In Mind.

  • Simply Call (866) 848-8545 to access Speedpay and follow the touch-tone prompts.


  • Access the Speedpay web site for South Alabama Utilities here, and follow the prompts.

Lock Box Address

South Alabama Utilities
Dept #2529
P.O. Box 2153
Birmingham, AL 35287-2529

In Person

Drop Box

Payments by check/money order can be placed in our after-hours night deposit located by the drive up at the Citronelle Office and by the front door at our Semmes Office.  Payments placed in the drop box are collected and credited to your account the following business day.

Citronelle Office

8100 Joy Street
PO Box 428
  Citronelle, AL 36522
Phone: (251) 866-2365
Fax: (251) 866-5814
Google Map

Semmes Office

4800 McCrary Road
PO Box 319
  Semmes, AL 36575
Phone: (251) 649-4316
Fax: (251) 645-0950
Google Map

Regular Business Hours: Monday – Friday 8:00 A.M. – 5:00 P.M.


Copyright © 2012 South Alabama Utilities
Citronelle: 8100 Joy Street, P.O. Box 428 Citronelle, AL 36522 - (251) 866-2365
Semmes: 4800 McCrary Road, P.O. Box 319 Semmes, AL 36575 - (251) 649-4316