24 Hour Emergency Numbers - Semmes: 251.649.4316 Citronelle: 251.866.2365

Payment Options


South Alabama Utilities is proud to inform our customers about the option to go green and receive statements by e-bill.  Click here to signup or visit the Customer Service Billing page to view your statements.  You will receive an email each month to notify you that your statement is ready to view, print, and pay. If you select the option to pay online you will be redirected to the customer portal. Note: If you decide to opt out of e-billing, you will need to call 251-866-2365.

Bank Draft

What is South Alabama Utilities' Bank Draft Plan?

South Alabama Utilities' Bank Draft Plan makes it easier for the customer to pay their utility bill by deducting your bill directly from your checking account. The bill will be sent to your house and will tell you how much money is going to be drafted and the date that it will be drafted. It usually takes about two months for this to get converted over to bank draft, your statement will be marked “Paid By Bank Draft” when it has been converted over.

How do I start bank draft on my account?

All you have to do is fill out the authorization form with your utility account number, date and sign form; you must attach a voided or cancelled check along with the form. Make sure the name on the check is the same as the name on the utility account you have with us. Mail the form form along with voided check to: P.O. Box 428 Citronelle, AL 36522 or P.O. Box 809 Semmes, AL 36575. Please DO NOT send the form via email.

(251) 866-2365 (Citronelle)
(251) 649-4316 (Semmes)

Click here to complete the form on-line and submit along with a photo of your cancelled check.

Click here to download the Bank Draft Form (Requires Adobe Reader)

Lock Box Address

South Alabama Utilities
Dept #2529
P.O. Box 2153
Birmingham, AL 35287-2529

In Person

Drop Box

Payments by check/money order can be placed in our after-hours night deposit located by the drive up at the Citronelle Office and by the front door at our Semmes Office.  Payments placed in the drop box are collected and credited to your account the following business day.

Citronelle Office

8100 Joy Street
P O Box 428
Citronelle, AL 36522
Phone: (251) 866-2365
Fax: (251) 866-5814
Google Map

Semmes Office

4800 McCrary Road
P O Box 809
Semmes, AL 36575
Phone: (251) 649-4316
Fax: (251) 645-0950
Google Map

Regular Business Hours: Monday – Friday 8:00 A.M. – 5:00 P.M.


Copyright © 2012 South Alabama Utilities
Citronelle: 8100 Joy Street, P.O. Box 428 Citronelle, AL 36522 - (251) 866-2365
Semmes: 4800 McCrary Road, P.O. Box 319 Semmes, AL 36575 - (251) 649-4316