FAQs
Gas
What do I do if I smell gas?
We add the chemical ethyl mercaptan to natural gas before distribution, giving natural gas this strange and detectable odor. If you smell natural gas, follow these simple yet imperative instructions:
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Everyone should exit the building or house immediately, leaving the door open upon exit. If the leak occurs outside, leave the area immediately.
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Go to another location and call South Alabama Utilities at (251) 866-2365 in Citronelle or (251) 649-4316 in Semmes or the local fire department to report the leak.
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Stay away from the building or area until South Alabama Utilities or fire department personnel say it is safe to return.
What if there is an error on my bill?
If you feel that there is an error or another legitimate complaint, you must notify the utilities office of your position in person or
in writing prior to the due date of the statement. This does not exempt you from paying your statement by the due date.
What happens in the event of a non-payment?
If your service is turned off for non-payment the reconnect charge is $50.00 for normal working hours of 7:00 A.M. to 5:30
P.M., Monday through Thursady. Re-connect charge for after hours, weekends and holidays is $100.00. If your service is
turned off for nonpayment the total amount owed on account will become due and payable before service can be reinstated.
How do I cancel my service?
At any time discontinuance of service(s) is desired the customer must notify South Alabama Utilities. The customer will be
responsible for any usage up to the time that South Alabama Utilities is notified.
When will my bank draft begin?
We now offer to our customers the option of bank draft. Please continue to pay your statement until "THIS ACCOUNT WILL
BE PAID BY BANK DRAFT" appears on your statement.
How do I pay over the phone or internet?
Simply call (855) 782-2066 and follow the touch-tone prompts or click here for the customer portal.